Terms of Service

Last updated 4 October 2026

These terms are an agreement between you and [Legal business name] ("InstaWebCart", "we", "us"), [Registered business address]. They apply when you create an InstaWebCart account or use InstaWebCart to run an online store. If you use InstaWebCart for a business, you accept them for that business.

1. The service

InstaWebCart lets you create and run online stores: a storefront, an admin to manage products, orders and customers, themes, and connections to payment gateways and courier services. What each plan includes is shown on our pricing page and on your billing page. We improve the service over time and may change or remove features; if a change takes away something important on your plan, we'll tell you in advance.

2. Your account

• You must be at least 18 and able to enter into contracts under Indian law.
• Give us accurate information and keep it up to date, including your billing details.
• Keep your password safe. You're responsible for everything done with your account, including by staff you invite. Tell us straight away at [Support email] if you think your account has been misused.

3. Plans, trial and payment

• Trial plan. A new account starts on the Trial plan, free for 3 days with no card needed. You may add one trial week of 7 more days for a one-time ₹20, once per account. It doesn't renew. Some features aren't included in the Trial plan, as shown on the pricing page.
• Paid plans. Basic ₹499 a month or ₹4,788 a year; Grow ₹1,499 a month or ₹14,988 a year; Advanced ₹3,999 a month or ₹39,988 a year. A paid plan starts as soon as it's paid for (there are no free days) and renews automatically every month or year until you cancel. Payments are processed by Razorpay; we don't see or store your card details.
• Taxes. Prices are in Indian rupees and exclusive of GST. Where we're registered for GST, GST at 18% is added to each payment and shown on your tax invoice.
• Transaction fees. On paid plans we charge a fee on each order your store takes: Basic 1.99%, Grow 0.99%, Advanced 0.49% of the order total, never more than ₹100 per order. There's no fee on the Trial plan. Your payment gateway's own charges are separate.
• Monthly bills. Transaction fees and paid extensions are billed on the 1st of each month for the month before: added to your next plan payment on a monthly plan, otherwise sent as a payment link due within 7 days.
• Changing plans. Upgrading takes effect at once: you pay the difference for the rest of your current period. Other changes take effect when your current period ends.
• Late or failed payments. If a renewal fails, your store stays open for 3 days while Razorpay retries. If a renewal or monthly bill stays unpaid, your storefront closes and your admin asks you to pay; your data is kept (section 9) and everything reopens once you pay.
• Price changes. We'll give you at least 30 days' notice by email before a price change applies to your plan.

Cancelling and refunds are covered by our Cancellation and Refund Policy.

4. Your store and your customers

You're the seller in every sale your store makes. You're responsible for your products and their descriptions, prices and taxes; for shipping, returns, refunds and customer service; for your store's own terms and policies; and for following the laws that apply to you, including the Consumer Protection (E-Commerce) Rules, 2020 and GST law. Your customers pay into your own payment gateway account (Razorpay, Stripe, Cashfree or PhonePe); InstaWebCart isn't a party to your sales and doesn't hold your customers' money.

5. Acceptable use

You may not use InstaWebCart to sell or promote anything illegal in India, including counterfeit goods, weapons, drugs, prescription medicines without the required licences, or content that is obscene, hateful or infringes someone else's rights. You may not use it for fraud, phishing, spam or malware, try to break into or overload our systems or other stores, or copy or resell the service. We may remove content or suspend a store that breaks these rules or the law, and where we can, we'll tell you why first.

6. Content and intellectual property

You own your store's content: products, images, text and data. You give us permission to host, copy and show it only as needed to run your store and the service. InstaWebCart, its software and its themes belong to us; while your account is active you may use them for your stores.

7. Personal data

How we handle personal data is described in our Privacy Policy. For your customers' data, you decide what is collected and why, and we process it on your behalf to run your store. You're responsible for telling your customers how you use their data.

8. Availability

We work to keep InstaWebCart available and secure, and we back up data regularly, but we can't promise the service will never be interrupted. We may carry out maintenance, usually at quiet hours in India. Keep your own copies of anything critical.

9. Suspension, closing and your data

You can stop using InstaWebCart at any time by cancelling your plan. We may suspend or close an account for non-payment, a serious or repeated breach of these terms, or when the law requires it. After your access ends we keep your store's data for at least 90 days so you can come back; after that we may delete it, after emailing you first. Ask us at [Support email] if you want your data deleted sooner or a copy of it.

10. Liability

InstaWebCart is provided "as is". As far as the law allows, we're not liable for indirect or consequential losses such as lost profits, lost sales or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

11. Indemnity

You'll compensate us for claims made against us by others because of your products, your store's content or your breach of these terms or the law.

12. Changes to these terms

We may update these terms. For changes that matter, we'll email you or show a notice in your dashboard at least 15 days before they apply. Continuing to use InstaWebCart after that means you accept the new terms.

13. Law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute. Otherwise, the courts at [City for courts, e.g. Bengaluru] have exclusive jurisdiction.

14. Contact

[Legal business name], [Registered business address]. Email [Support email], phone [Support phone number].