Cancellation and Refund Policy

Last updated 4 October 2026

This policy covers payments you make to [Legal business name] for InstaWebCart. It doesn't cover purchases from stores on InstaWebCart: each store sets its own cancellation and refund policy, so please contact the store you bought from.

1. Trial plan

The first 3 days of the Trial plan are free and need no card. The optional trial week (7 days for ₹20, once per account) is a one-time payment for access you receive at once, so it isn't refundable.

2. Cancelling a paid plan

You can cancel any time from your billing page (Plan and billing, then Cancel plan). Your plan won't renew, nothing more is charged for it, and your store stays open until the end of the period you've paid for. You can choose a plan again whenever you like.

3. Refunds

Plan payments are for access to InstaWebCart for the period paid, which starts straight away, so we don't refund unused time when you cancel or downgrade. We do refund in full:

• a duplicate charge for the same period;
• a renewal charged after you cancelled;
• a charge made in error, such as a wrong amount or a plan you didn't choose.

Upgrades are charged only for the difference for the rest of your current period. Transaction fees and paid extensions are billed for use that has already happened and aren't refundable, except when they were charged in error. We may make other refunds at our discretion.

4. How to ask for a refund

Email [Support email] within 30 days of the charge, from your account's email, with the invoice number (shown on your billing page and in your receipt email). We'll reply within 3 business days.

5. How refunds are paid

Approved refunds go back to the original payment method through Razorpay and usually reach you within 5–7 business days, depending on your bank. We email you a GST credit note for every refund.